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Business Users

A solution to Jira Cloud UI’s limitations for business users

Jira Cloud inherits many drawbacks of Jira Software’s visualization and customization of issue views. While Jira Software Cloud’s current interfaces are well-tailored to accommodate the processes of technical teams, it is still a struggle for business users to realize Jira’s full potential due to various usability roadblocks fully.

Issue Matrix for Jira Cloud’s features enable non-technical teams to use Jira most effectively and intuitively by providing them with better visibility into sub-tasks and linked issues and allowing them to understand the displayed information semantically. If you are looking to optimize the work of your business users and to enable them to use Jira more efficiently, thus maximizing your investment, Issue Matrix for Jira Cloud is the solution.

Jira Cloud default visualization of sub-tasks in issues

  • The title of the panel Child issues is generic and not specific to the process used in this project. 

  • A small unidentifiable icon identifies the type of issues.

  • There aren't table headers that explain the data in the columns.

  • Custom fields cannot be added to this view.

You can see what the default Jira issue view looks like in the picture below.

Drawbacks of Jira’s sub-tasks UI

The Issue Matrix app lets you overcome the following Jira UI’s drawbacks:

  • Lack of visibility into sub-tasks & linked issues

    Important information confined in sub-tasks or linked issues is neither intuitive nor readily accessible. It requires users to open each issue separately to get the whole picture.

  • Inability to understand displayed information

    The lack of table headers in issue views prevents business users from semantically understanding the displayed information.

  • Inflexible configurations

    Out-of-the-box Jira does not allow users to customize the view for different issue types or projects so that additional information about sub-tasks and linked issues can be added and efficiently structured.

In the following use case, we will examine how Issue Matrix can help you overcome these challenges and enable your business to maximize the Jira Cloud investment by accommodating the needs of their non-technical teams.

Bring context to issues for business users

Issue Matrix is a highly customizable app that lets you enhance the way sub-tasks, linked issues, and issues in epics get visualized in the issue view screen. The app allows you to overcome the limitations and the drawbacks of Jira's default visualization and provides an invaluable enhancement of the main issue screen, making it more user-friendly and effective.

To enhance users' productivity, Issue Matrix offers a couple of powerful features designed to enable business users to improve their daily interaction with Jira Software and minimize the time spent on analyzing the status of issues or updating them.

Let’s look into a business project’s Issue Matrix panel below.
The Sub-Task matrix lists tasks from two different projects, including additional information such as summary, status, assignee, and project. The app allows you to specify Sub-task types, customize column headers, filter your subtasks with an additional JQL, and sort them by priority.

Better visibility into sub-tasks & linked issues

Issue Matrix offers different matrix types you can create and configure to fit the needs of your teams. The matrix type allows you to define the issue types displayed on the issue view screen. You can have matrices showing issues of different types in a single issue view - for example, one matrix with issue links and one with subtasks.

Issue Matrix types

  • Sub-task matrices show subtasks of the current issue.

  • Issue Links matrices show issues linked to the current issue.

  • Epic matrices show issues linked to the current Epic issue.

  • JQL matrices show issues returned by a custom JQL query.

Learn how to create and configure different Issue Matrix types.

Frequently, Jira issues share common context without being directly linked, which proves problematic for non-technical teams looking for a more user-friendly way to navigate various non-linked problems based on system (e.g., same reporter) or custom (e.g., labels) value field.

Issue Matrix's contextual linking feature enables users to visualize their issues that share a common context without these issues being directly linked, thus significantly improving users' visibility and bringing context to content.

Users can now use an advanced JQL syntax to compare issue fields with the values stored in the currently viewed issue and this way contextually link issues to the current issue. Learn more about our JQL extension

Content features for better flexibility & information display

Issue Matrix has a set of essential options related to the content of the Issue Matrix panel. When creating an Issue Matrix in a project’s settings, you can configure a subset of the settings below to apply to the panel visualized in an issue:

  • Types - You can define which issues will be included in the Issue Matrix table for each type.

  • Context - You can define different issue views for different projects and issue types.

  • Columns - You can choose the columns you want to include in the Issue Matrix table and set headers and width for the columns.

  • Inline Editing - You can enable inline editing for any field in the Issue Matrix table.

  • Sort By - You can define sort order criteria for the Issue Matrix table.

  • Filter JQL - You can enter a JQL query to additionally filter the issues that will appear in your Sub-task, Issue matrix.
    See an example matrix configuration in the gif below.

Use inline editing for enhanced productivity

Inline editing allows users to update issues within an Issue Matrix panel quickly. This feature allows users to make immediate changes to many issues at hand without leaving the current navigation page.

For instance, you can update the estimates of all subtasks in an Issue Matrix panel without leaving the current issue and opening each issue individually.

You can update the Jira fields like SummaryStatusAssignee, etc., directly in the Issue Matrix panel. For the complete list of editable fields, visit our documentation about the inline editing capabilities Issue Matrix for Jira Cloud offers.