Installation and Upgrade

On this page:

Before you begin

  • You must be a Jira administrator to carry out the instructions on this page.

  • Browser requirements for the Issue Matrix app match the relevant Jira Cloud requirements. See the Supported Browsers page.

Installing Issue Matrix Cloud

Installing Issue Matrix app is no different to installing any other Jira app (see Managing apps in the Jira documentation). You can install Issue Matrix Cloud directly from the Jira Cloud’s Find apps page in the Admin section. Simply search for Issue Matrix Cloud.

To install the Issue Matrix Cloud app:

  1. Click the Apps menu on the Jira Cloud main menu.

  2. On the Find new apps page, type Issue Matrix Cloud in the search field.

  3. The Issue Matrix Cloud app will appear. Click the button to install it. You will see a confirmation message and the app details if installed successfully.

  4. Be aware, that you need a license for Issue Matrix Cloud. You might choose an evaluation license for the first 30 days.

More info regarding a manual upload you can find in the Jira document Installing Marketplace apps.

Upgrading Issue Matrix Cloud

The easiest way to upgrade Issue Matrix Cloud is through the Manage Apps page in Jira Cloud.

  1. Click the 'Apps' menu on the Jira Cloud main menu.

  2. On the Manage Apps page, look in the Apps Requiring Action section and locate Issue Matrix Cloud.

  3. Click the Update button for this app.

Uninstalling Issue Matrix Cloud

  1. Click the 'Apps' menu on the Jira Cloud main menu.

  2. On the Manage apps page, type 'Issue Matrix Cloud' in the search field and hit enter.

  3. The Issue Matrix Cloud app will appear. Click the Uninstall button to remove the app.

  4. After confirmation, the Issue Matrix app will be uninstalled.

We are here to help

For more help and information, please check the Get Help document. In case you are facing problems with the configuration, miss a feature or need more information about Issue Matrix Cloud, contact us at any time via our Support Portal.